SHIPPING RATES*

DO YOU OFFER FREE SHIPPING?

We provide FREE SHIPPING for:

• All orders over $150 for Expedited Parcels (Canada and United States)
• All orders over $1000 for Xpresspost (Canada and United States)
• All orders over $1500 for Priority Courier (Canada and United States)

I WANT TO PICK UP MY ORDER IN STORE

To pick up your order in-store, select either our Gastown or Cambie Street location at checkout. An email will be sent to you confirming your order, followed by a second email notifying you when your order is ready for pick up. A valid piece of ID is required to confirm your shipping address and order pick-up.

I NEED MY ORDER ASAP. CAN YOU DO NEXT-DAY DELIVERY?

Yes, we offer Priority Courier and Same Day Delivery within the Vancouver area! If you wish your order to be delivered as soon as possible, please select 'Priority Courier' at checkout.  Estimated delivery times (if the order is placed before noon on the day prior to desired delivery) are:

• Next - 1 business day for Canada
• 1 - 3 business days for the United States

DO YOU OFFER SAME-DAY DELIVERY? WHAT ARE THE CUTOFF TIMES?

Yes! If you are staying within the serviced zone and would like same-day delivery, please select "Same Day Delivery" at checkout. This option will be available for those who qualify. The cutoff time for the Same Day Delivery is 4 pm. Orders placed after 4 pm will be delivered the next day.

DO YOU DELIVER TO HOTELS?

Yes! If you are staying within the Vancouver city limits and would like same-day hotel delivery, please select "Same Day Delivery"  (deliveries on the same day within the greater Vancouver city limits) at checkout. If delivery is desired at a specific time or on a certain day, please include instructions on the checkout page. Include your hotel room # in the 'Ship To address.

If you are outside the city limits and Same-day delivery is not an option offered at checkout please choose 'Priority Courier' (1-2 business days for Canada).  

DO YOU SHIP INTERNATIONALLY?

Currently, Honey Gifts is only able to ship to Canada and the United States. We hope to offer international shipping soon.

ARE YOUR PRICES IN CAD?

All prices quoted (in-store and online) are in Canadian dollars. The exchange rate is determined by your credit card company’s daily exchange rate.

I CHANGED MY MIND ABOUT AN ITEM. CAN I RETURN IT?

Exchange or store credit is available for some items within 14 days of the day you receive your order, provided the items are unused and any tags are intact. Honey Gifts is unable to provide monetary refunds for returnable items.

The following items are NOT returnable and are considered final sale items:

• Sex toys
• Bondage items
• Packaged lingerie
• Lingerie with a gusset (underwear & bodysuits etc...)
• Strap-ons & Harnesses
• Hosiery
• Bodystockings
• Personal/intimate items
• Costumes
• Masks
• Perfumes & Lotions & Oils
• Digital download films
• Discounted items

Bras, garter belts, and dresses are exchangeable within 14 days of receiving your order with attached tags, and the original receipt.

Any garments that have had the tags detached that have been worn, washed, marked, damaged, or affected by odors (including perfume and cigarette smoke) are non-returnable.

Packages returned without a prior Return Authorization will incur a 20% restocking fee.


Need further help? Don't hesitate to contact us.

MY TOY DOESN'T WORK. WHAT CAN YOU DO?

In order to proceed with any defective troubleshooting, the box needs to be kept along with the original receipt then we may proceed into looking if the toy is deemed defective or not. 

If your toy malfunctions within 60 days* after you receive it, simply contact us at 1.888.708.8065 or email [email protected] and we will happily work with you to troubleshoot issues and/or provide an identical replacement if the toy is defective.

If the item is deemed defective, a fully working identical replacement will be shipped to you and your shipping costs will be credited to you via an online gift certificate. If the original item was not defective, you will be required to pay for us to ship the item back to you. To avoid unwanted charges, please contact us before returning any possible defective item. We would be happy to help.

* Some select toys provide extended warranties over 60 days. If you are not sure of the length of your warranty, please contact Honey Gifts.


Packages returned without a prior Return Authorization will incur a 20% restocking fee.


Need further help? Don't hesitate to contact us.